In compliance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013:
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You have the right to cancel your purchase within 14 days of receiving your order without giving any reason (“cooling-off period”).
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Items must be unused, in original packaging, with all tags attached.
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Return shipping costs are the responsibility of the customer unless the product is faulty, damaged, or incorrect.
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Faulty or incorrect items are eligible for a full refund or free replacement.
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Refunds will be processed within 10 working days of receiving the returned item, using the same payment method.
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Certain goods (e.g., intimate apparel, earrings, customised items) may be excluded from return for hygiene reasons, as per UK law.